سياسة الإسترجاع و الإستبدال

Return and Exchange Policy: 1- Without prejudice to the provisions of the contractual and statutory warranty, the consumer has the right to exchange the product presented to him by the store within seven days from the date of receiving the product, and he does not have the right to exchange the product after the seven days have passed. 2- The condition for exchanging the product is that the product is in good condition and that the consumer has not used the product or gained its benefit, and the store has the right to inspect the product before exchanging it to ensure its safety, and the consumer bears the shipping cost if he wants to exchange the product. In international exchanges, the consumer bears all shipping and delivery costs to the shipping company. In case of defects or errors, the consumer will be compensated. The consumer does not have the right to exchange the product in the following cases: 1- If the product was ordered or manufactured based on the consumer's request or according to specifications he set, excluding products with a defect or that violated the specifications set by the consumer. 2- If a defect appears in the product due to poor handling by the consumer or more than 3 days from receiving the product. Return Policy: 1- Without prejudice to the provisions of the contractual and statutory warranty, the consumer has the right to return the product presented to him by the store in Riyadh city on the same day, as the store representatives are instructed to wait for the customer to confirm the order before leaving the delivery area, and the customer does not have the right to return after this period. 2- The condition for returning the product is that the product is in good condition and that the consumer has not used the product or gained its benefit, and the store has the right to inspect the product before returning it to ensure its safety. 3- The consumer bears the costs of the return process, and in the case of international returns, the consumer bears all shipping and delivery costs to the shipping company. In case of defects or errors, the consumer will be compensated with another product if a quality defect is discovered within 3 days of receipt. The consumer does not have the right to return the product / cancel the order in the following cases: 1- If the product was ordered or manufactured based on the consumer's request or from the pre-order product category or according to specifications he set, excluding products with a defect or that violated the specifications set by the consumer. 2- If a defect appears in the product due to poor handling by the consumer or if a defect is discovered after the exchange and return period. Loss of shipment or non-receipt: If the customer ordered an immediate product and did not receive the shipment, and it returned to the warehouse, he bears the return and shipping costs again, and he does not have the right to cancel the order if more than 3 days have passed. If the customer ordered a custom product or a product from the pre-order category and did not receive the shipment, and it returned to the supplier, he bears the return and shipping costs plus customs for the importing country, and he does not have the right to cancel the order as it is a special order.